Shipping policy
A little care, from our hands to your home. Here is what to expect when ordering from Siesta.
Where We Ship
We currently ship to the United Kingdom, European Union and the United States. Available destinations and delivery options are confirmed at checkout.
If your destination is not available, please contact support@siestasiesta.com before placing an order.
Order Processing
Processing time (in-stock items): Orders are usually processed within 1–2 business days (Mon-Fri 09:00-17:00), excluding public holidays.
Cut-off: Orders placed after 16:00 UK time (Mon-Fri) will be processed the next working day.
Processing time is separate from the delivery estimates below. Any different dispatch timing for preorders or special items will be stated on the relevant product page.
Shipping Rates & Delivery Times
| Destination | Express Shipping | Free Shipping | Estimated Delivery After Dispatch |
|---|---|---|---|
| UK | £2.99 | Orders over £60 | 4–6 business days |
| EU | £4.99 | Orders over £60 |
5–9 business days (depending on the destination) |
| US | £7.99 | Orders over £100 | 5–8 business days |
Your final shipping charge will be displayed at checkout before payment.
Please note that delivery times are estimates rather than guaranteed arrival dates. We are not responsible for delivery delays caused by circumstances beyond our control, such as customs checks, severe weather, natural disasters, or carrier disruptions. Therefore, we are unable to cancel orders once they have been dispatched and on their way. Returns and refunds are only processed upon receipt of the package.
| EU Destination | Estimated Delivery Time |
|---|---|
| Germany | 5–8 business days |
| France | 3–5 business days |
| Netherlands | 3–6 business days |
| Italy | 5–8 business days |
| Spain | 5–8 business days |
| Belgium | 3–6 business days |
| Austria | 6–8 business days |
| Poland | 6–8 business days |
| Sweden | 5–7 business days |
| Denmark | 5–7 business days |
| Bulgaria | 6–10 business days |
|
Slovenia |
6–10 business days |
During busy periods, delivery to some EU destinations may take 7–15 business days.
Taxes & Import Duties
All applicable taxes and import duties are covered by Siesta.
The total shown at checkout is the final amount you pay for your order, including any applicable shipping charge. You will not need to pay additional import taxes, customs duties or customs clearance fees when your parcel arrives.
If customs or a delivery carrier unexpectedly requests payment, please contact support@siestasiesta.com before paying, with your order number and a copy of the notice.
Customs may occasionally request information from the recipient before releasing a parcel. Please respond promptly to help avoid delays.
Shipment Confirmation & Tracking
Once your order has been dispatched, you will receive a shipment confirmation email with your tracking details.
Tracking information may take a little time to update after the parcel is handed to the carrier. For some EU destinations, tracking updates may only become available once your parcel arrives in your country. Please refer to your confirmation email for the estimated delivery timeframe. If you cannot find your confirmation email, please check your spam folder or contact us for help.
Contact Us
Need a hand with your delivery? Email support@siestasiesta.com, including your order number if you have one. We are happy to help.